Refund & Return Policy:

At AchaDeal, we strive to provide our customers with the best possible shopping experience. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as easy as possible for you. Our refund and return policy are categorized by the type of product you have purchased. Please read the details below to understand the return and refund process for each category.

1. Clothing and Accessories We accept returns and exchanges of clothing and accessories within 7 days of delivery, provided that the items are unworn, unwashed, and in their original condition with all tags and labels attached. If you receive a defective or damaged item, please contact us immediately at supprot@achadeal.com and we will replace the item at no additional cost to you. Shipping costs are non-refundable.
2. Electronics We accept returns and exchanges of electronics within 7 days of delivery, provided that the items are unopened, unused, and in their original condition with all packaging and accessories included. If you receive a defective or damaged item, please contact us immediately at supprot@achadeal.com and we will replace the item at no additional cost to you. Shipping costs are non-refundable.
3. Home and Kitchen We accept returns and exchanges of home and kitchen items within 7 days of delivery, provided that the items are unused, undamaged, and in their original condition with all packaging and accessories included. If you receive a defective or damaged item, please contact us immediately at supprot@achadeal.com and we will replace the item at no additional cost to you. Shipping costs are non-refundable.
4. Beauty and Personal Care We accept returns and exchanges of beauty and personal care items within 7 days of delivery, provided that the items are unopened, unused, and in their original condition with all packaging and accessories included. If you receive a defective or damaged item, please contact us immediately at supprot@achadeal.com and we will replace the item at no additional cost to you. Shipping costs are non-refundable.
5. Health and Wellness We accept returns and exchanges of health and wellness items within 7 days of delivery, provided that the items are unopened, unused, and in their original condition with all packaging and accessories included. If you receive a defective or damaged item, please contact us immediately at supprot@achadeal.com and we will replace the item at no additional cost to you. Shipping costs are non-refundable.

Returns:

To initiate a return or exchange, please contact our customer support team at support@achadeal.com with your order number and the reason for your return or exchange. Our team will guide you through the return or exchange process and provide you with the necessary details for shipping the product back to us.

We recommend that you retain the original packaging and any documentation that came with the product, as this will help to ensure that the product is returned in good condition.

Once we receive your returned item, we will inspect it to ensure that it is in the same condition as when we sent it to you. If the product meets our return policy requirements, we will process your refund or exchange.

Refunds:

We will issue a refund once we receive and verify the returned product. We will notify you via email once your refund has been processed. The refund will be credited back to the original payment method used for the purchase.

Please note that it may take 5-7 business days for the refund to reflect in your account. Shipping costs are non-refundable.

Exceptions:

Certain items such as perishable goods, personalized items, and gift cards are not eligible for returns or refunds. We reserve the right to decline returns or exchanges of items that have been tampered with, misused, or damaged by the customer.

In the event that you receive an item that is different from what you ordered, please contact us immediately at [email protected] and we will make arrangements to replace the item at no additional cost to you.

In cases where the item was damaged during shipping, please take photos of the damaged item and contact us within 48 hours of delivery at support@achadeal.com We will make arrangements to replace the item as soon as possible.

If you have any further questions or concerns regarding our refund and return policy, please do not hesitate to contact our customer support team at [email protected] and we will be happy to assist you.

We hope that this policy gives you peace of mind when shopping at AchaDeal. Our aim is to provide you with the best possible shopping experience, and we are committed to doing everything we can to ensure your satisfaction.